General terms and conditions

In case of early departure or late arrival, the full room rate will be charged! Cancellations and changes will only be accepted in writing. Cancellation fees according to Austrian hotel regulations. Place of performance and payment is Seefeld! Place of jurisdiction is Innsbruck. The reservation is only binding after receipt of the deposit within the specified period. You will not be reimbursed for meals not taken! If you arrive during the week, a possible room change is possible at the weekend!

Fixation and cancellation for private guests

From 1.12.2016

Fixation

The reservation is legally binding if you confirm it in writing by the day after tomorrow. On arrival the full amount must be paid immediately. We accept cash, EC cards and credit card payments via VISA, Mastercard, AMEX or Diners Club.

If you would like to make a partial or full payment before arrival, please send it to:
HYPO TIROL BANK 6100 Seefeld, Innsbruckerstr. 25 (UID: 49869003)
IBAN: AT70 5700 0510 1100 0511 – BIC: HYPTAT22
Reason for payment: RESERVATION NUMBER

We would like to point out, however, that a bank transfer from abroad can be associated with high charges.

Our cancellation policy

Benefit from our relaxed cancellation conditions! Up to 7 days before arrival your cancellation is FREE OF CHARGE! If you cancel within the last week before arrival, we charge 90% of the booking price.

Non Refundable – save 5%

Pay directly at the time of booking or up to a maximum of 24 hours later by credit card and automatically receive a 5% discount on the price of your stay. The booking can NOT be cancelled free of charge after payment. The amount will be retained in any case, regardless of when the reservation is cancelled.

Special cancellation conditions New Year’s Day

Due to the high volume of bookings and the value of the tours in this week, we have to apply special cancellation conditions between 24.12. and 04.01. Cancellation free of charge is NOT possible after receipt of deposit.

  • Up to 1 month before arrival we charge 50% of the tour price.
  • Up to 7 days before arrival we charge 70% of the tour price.
  • And from 7 days before arrival we charge 90% of the total travel price.
    new year’s eve at the Alpenlove

For our New Year’s Eve party we charge a supplement of € 35,- per person (from 16 years). For this you get a great Amuse Geule buffet at the bar, a gala dinner, an evening of dancing, fireworks right outside the door and our famous midnight buffet.

We require a deposit of 50% of the total price until 2 weeks after booking to fix the reservation.
HYPO TIROL BANK 6100 Seefeld, Innsbruckerstr. 25 (UID: 49869003)
IBAN: AT70 5700 0510 1100 0511 – BIC: HYPTAT22
Reason for payment: RESERVATION NUMBER
However, we would like to point out that a bank transfer from abroad can be associated with high charges. For this reason, you can also send your credit card details and we will debit the amount directly.