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General terms and conditions

Interesting facts

Find out all you need to know about arrival, freely usable facilities, departure and much more.

Arrival and departure

Arrival: 3pm – Departure: 11am

The Olympiaregion Seefeld is absolutely predestined for tourists who travel without their own car!
You can find information here:

Early Check in/ Late Check out

Arrivals before 3 pm and departures after 11 am can be reserved maximum 24 hours in advance. We kindly ask you to send us a short e-mail or give us a call. This service is free of charge.
If the room is occupied or is needed to be left on time, you can still use our SPA facilities.

Free services

  • spacious pool area with relaxation room and sun terrace
  • cuddle sauna on the first floor
  • sun loungers and sunshades
  • 7-senses gym with various cardio equipment

Additional services

  • weekly hiking program
  • rental bicycles (by hour) during summer
  • fresh fruit in the beauty area
  • tea in the beauty area
  • welcome plate in the room on day of arrival
  • bathrobe and slippers during the stay
  • wellness bag with towels for the swimming pool
  • small farewell present

Evening entertainment

  • Piano evenings and dance nights with live music as listed on poster
  • Tyrolean evening in summer  as listed on poster

Paid services

  • massages, baths, cosmetic treatments in our wellness&spa Sensual Beauty
  • solarium
  • Love-Mobil
  • cuddly extras
  • engagements

Paid extras / per day

  • New Year’s Eve: surcharge for the new year’s eve with gala dinner, midnight buffet and live music on December 31. €35 per person. Children (up to 15yrs) free. Minimum stay 7 nights, last possible day of arrival December 26.
  • garage: summer (May 01 – October 31) €9; winter (November 01 – April 30) €15
  • dog: (without food) €10 per day. Dogs are not allowed in the wellness area, in Sensual Beauty, in rooms with category “Royal” and “Love Paradise” and in the dining room.
  • daily visitor tax: €2.80 per person (age 15+) and night

Sweet weekend surcharge

For all overnight stays from Friday until Sunday we charge an additional fee of €10 per person and night. We do not charge this fee for stays of minimum 7 days.

Privat spa

Book the cuddle sauna or Salve-in-Terra in advance.

Special offer weeks

Discover our special offers.

Early Bird

5 % by reservation until 60 days before arrival
(only on room price with board)

Loyalty discount

5 % for the 2nd visit to one of our Kaltschmid Hotels
(only on room price with board)


Pay directly upon booking or up to a maximum of 24 hours afterwards by credit card and you will automatically receive 5% NON REFUNDABLE discount on your stay rate. The booking is NOT refundable anymore free of charge by then. The amount will be withheld in any case no matter when the reservation is canceled.

Cancellation terms

Take advantage of our relaxed cancellation conditions! Up to 7 days before arrival, your cancellation will be FREE OF CHARGE! In case of cancellation within the last week before arrival we charge 90% of the booking price.

Fixing the reservation

The reservation is fixed if you send us a written confirmation until the day after tomorrow. In case of arrival, the full amount must be paid immediately. We accept cash, EC cards and credit card payment via VISA, Mastercard, AMEX or Diners Club.

If you would like to pay a partial or complete amount before arrival, please send this to:
HYPO TIROL BANK 6100 Seefeld, Innsbruckerstr. 25 (UID 49869003)
IBAN: AT70 5700 0510 1100 0511 – BIC: HYPTAT22
However, we would like to point out that a foreign bank transfer may involve high expenses.

Special cancellation terms

Due to the high value and number of bookings between December 24 and January 04, special cancellation terms apply:

  • up to 8 weeks before arrival: free cancellation
  • after that: 30%
  • up to 1 month before arrival: 40%
  • up to 7 days before arrival: 70%
  • in the week before arrival: 90% of total costs


We accept cash, online payment (like EC card AT, GER, CH, NL), Amex, Diners, Eurocard and Visa.

Please note …

there will be no refund for non-attendance at meals.

Our special offers 14=13, 14=12 and 7=6 as well as the early booking and loyalty discount are not valid for all-inclusive arrangements.

All information subject to errors and changes.

Guest Testimonials

What guests say about us

Beautiful hotel! Absolutely recommendable!

Barbara | |

Perfect wellness hotel!

Philipp | |

Great hotel for a short time-out

Johannes7 | |

Friendly and clean hotel

Ernst | |

Service by all staff members is great

Hildegard | |

Beautiful hotel for couples to relax

Ines | |

Great wellness hotel in a great location

Sarah | |

Friendly hotel for relaxed hours for two

Angelika | |

Hotel in the centre with exquisite food

Erwin | |


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